To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.
 
Base N Burger is committed to providing our valued customers with high-quality, freshly cooked and ready to eat, take-away or home-delivered food. Refunds or replacements for a specific issue will only be made at our absolute discretion.
 
Base N Burger will not issue refunds for:
 

• Change of mind or incorrect product choice.
• If the food has spoiled as a result of not being consumed within a reasonable time after it has been received by the customer.
• For any issues or enquiries relating to your food order phone or email within 30 minutes of receipt of your order.